GENERAL SUMMARY AND SCOPE
Answers phone calls and attends to walk-in office visits relating to patient account balances and makes arrangements for settlement with patient. Receives and reviews past due bills and follow up documents, and obtains other information on past due accounts, including any special circumstances; contacts patients and/or third party payer organizations to secure payments or arrange alternative settlement plans; identifies problem delinquencies and recommends their disposition; prepares and maintains collection related records. Administers the Care Assurance Program, and internal financial assistance program.
ACE OF HEARTS PLEDGE
The employee will demonstrate the ACE of Hearts Pledge, which involves being an accountable and collaborative team member; treating patients, families, and co-workers with dignity and respect; and ensuring that empathy and compassion are the basis for interactions with all those served.
ESSENTIAL TASKS, DUTIES AND RESPONSIBILITIES
Receives and reviews past due bills and follow up documents to determine the nature and extent of delinquency problems, and any actions taken by patients or third party payers.
Confers with billing clerks and other third party entities to obtain additional information, and/or clarification. Correlates with co-workers regarding tasks and appointments.
Utilizes various eligibility and financial software tools to verify income levels and process applications.
Processes Careloans via walk-in or appointment.
Investigates delinquency cases to identify any special circumstances affecting payment delays, and follows up with appropriate parties.
Processes on-line payments received via phone conversations.
Checks daily admissions and conducts bedside screenings to set up payment arrangements and/or completes charity applications.
Answers phone calls relating to patient account balances and makes arrangements for settlement with patients.
Administers the Care Assurance Program (Charity) and financial assistance programs in accordance with department policy and guidelines.
Participates in Community Outreach, promoting financial assistance programs.
OTHER TASKS, DUTIES AND RESPONSIBILITIES
In cases where the patient has no, or minimal insurance coverage, assists with efforts to collect the deposit prior to admission. Negotiates payment agreement prior to discharge, or as soon afterwards as possible.
Gives full consideration to the guarantor’s present and future financial status when establishing the repayment schedule. Reviews guarantor’s account on a regular basis to determine if a changes in his financial status has occurred.
Respects confidentiality of patient information and uses discretion when discussing patient matters.
Participates in department performance improvement activities as assigned and attends required training. Maintains files, and documents accounts timely.
Demonstrates service excellence and ACE.
Performs other duties, as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
High School diploma or equivalent.
Ability to read and write small letters and numbers and to understand and communicate effectively in both written and oral form.
Ability to type 45 wpm and demonstrated knowledge of keyboarding and software.
Prior experience in healthcare billing or registration preferred.
Punctual attendance at assigned work location is required.
Ability to perform in a stressful environment and maintain a positive impression of the Medical Center at all times.
Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of Medical Center emergency codes.
Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable MSDS forms.
Successful completion of a ninety (90) day get acquainted period.
Location/Region: Sandusky, OH (US)