GENERAL SUMMARY AND SCOPE Independently manages multiple software applications and concurrent projects. Communicates directly with system vendors and their employees, acting as an agent of Firelands Regional Medical Center (FRMC) to resolve hardware and software problems. Provides leadership and guidance to staff members from Information Services as well as external departments, including Management and Administrative team members. All of these activities are conducted without direct supervision, and frequently take place on days or at times other than the employee’s normally scheduled shift. ACE OF HEARTS PLEDGE The employee will demonstrate the ACE of Hearts Pledge, which involves being an accountable and collaborative team member; treating patients, families, and co-workers with dignity and respect; and ensuring that empathy and compassion are the basis for interactions with all those served. ESSENTIAL TASKS, DUTIES, AND RESPONSIBILITIES Manages multiple applications and concurrent projects. Generates and maintains appropriate documentation, and tracks and reports progress on all active projects. Acts as a System Administrator in support of all applications for which they are responsible. Maintains application security by managing user accounts and system access privileges. Ensures data backup and recovery processes are in place. Generates custom reports to address the needs of the organization. Evaluates, plans, schedules, and implements hardware and software upgrades and modifications. Coordinates efforts of system vendors’ and Firelands staff, including employees and management from other departments. Evaluates system function, performance, and utilization issues. Troubleshoots system problems and initiates corrective action. Provides Level-2 Service Desk support to Service Desk staff and system users, including Medical Center management and administration. Provides technical assistance, training, and ongoing support to fellow Information Services staff, and users of FRMC systems. Establishes appropriate procedures for system utilization. Provides stand-by coverage as scheduled, and subject to call-in as needed. Communicates ideas; understands and interprets other’s ideas; demonstrates courtesy, consideration, and patience. Puts organizational goals ahead of personal goals; manages fluctuations in work and schedule requirements effectively; demonstrates initiative and cooperation. OTHER TASKS, DUTIES, AND RESPONSIBILITIES Stay abreast of developments in the fields of Information Services and Healthcare, review job-related publications, and broaden knowledge of various tasks through orientation by others. Participate in department performance improvement activities as assigned, and attend required training. Demonstrates service excellence and ACE in all of his/her assigned responsibilities. Willing to carry a pager when on or off duty, work overtime and/or a non-standard work schedule, and perform other duties as required. KNOWLEDGE, SKILLS, AND ABILITIES Bachelor’s Degree in Information Services / Computer Science, or Associate’s Degree in related field and 2 years of equivalent career experience, or 4 years of equivalent career experience. Demonstrates knowledge of multiple computer systems, data storage and reporting methods, software utilities and tools, and principles of information management. Demonstrates ability to grasp new and technical concepts quickly, and stay current with technology. Demonstrates analytical abilities, creativity, and attentiveness to detail. Demonstrates initiative and the ability to work independently in a stressful environment. Result oriented, with strong leadership skills. Demonstrates ability to communicate effectively in both written and oral form. Demonstrates ability and willingness to generate and maintain necessary documentation. Demonstrates a willingness to make themselves available to be contacted during non-working hours, work extended hours, and/or a non-standard work schedule. Demonstrates ability to work in a safe and efficient manner and maintain an accident-free work place. Demonstrates compliance with Medical Center and departmental policies and procedures, and a working knowledge of Medical Center emergency codes. Demonstrates compliance with applicable OSHA regulations and CDC standard and transmission-based precaution recommendations and the ability to utilize proper personal protective equipment. Demonstrates compliance with provisions of applicable S.D.S. forms Successful completion of a one hundred eighty (180) day get‑acquainted period.
Location/Region: Sandusky, OH (US)